Refund & Cancellation Policy

Last updated: September 2026

1. Digital Products (PDF Guides)

Due to the non-returnable nature of downloadable digital content, all sales of PDF guides on OurNakshatra are final and non-refundable once the download link has been generated or accessed.

Exceptions — We will issue a full refund or replacement if:

  • You were charged twice for the same order due to a technical error
  • You did not receive your download link and our system confirms no download took place
  • The downloaded file is corrupted or unreadable and our support team is unable to provide a working copy within 48 hours

2. Consultation Services

  • Cancellations 24+ hours before session: Eligible for a full refund (minus payment processing fees of ~2-3%).
  • Cancellations under 24 hours: 50% refund to cover reader preparation time.
  • No-shows: Non-refundable. If you miss your scheduled session without notice, you forfeit the booking.
  • Rescheduling: Free of charge if requested at least 24 hours in advance.

3. How to Request a Refund

To request a refund under one of the eligible exceptions above:

  1. Email us at orders@ournakshatra.com
  2. Include your Order ID (e.g. ON-2026-XXXXX) and the email address used at purchase
  3. Briefly state the reason for your request (e.g., duplicate charge)

We review refund requests within 24-48 hours. Approved refunds will be credited back to your original payment method via Razorpay within 5–7 business days.

4. Chargebacks & Payment Disputes

If you experience an issue with your purchase, we strongly encourage you to contact us first at orders@ournakshatra.com. Unwarranted chargebacks hurt small businesses — we are always happy to resolve genuine delivery issues quickly.

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